Timing: We try to ship orders for block kits the same day (order before noon). Blocks will arrive everywhere in the US in five working days, most places sooner. Order before noon, Monday, and it will be there by Friday, everywhere - most places, sooner. You can order in a number of ways:

(1) Online using the secure Shopping Cart (VISA, MC, AMEX, DISCOVER).  This is by far the easiest and most reliable way to order. It assures that the errors inherent in phone orders are eliminated because you do the typing, it avoids bad connections, and it allows you to order 24/7.

(2) By telephone at 1-877-606-4374 (toll free). A real person is available during waking hours and there are no buttons to push. We like to talk about our blocks. By telephone, we accept AMEX, MC, DISCOVER, VISA, CHECK, or even ship COD. All special requests (expedited shipping, overseas orders, more than one recipient) are best handled by telephone during business hours. We are located in Indiana (CST).

(4) By purchase order from schools, institutions, and churches, Call us at 1-877-606-4374 (toll free) to establish discounts and credit arrangements or to inquire about our Tax ID information.

(3) Using PayPal. Call us for instructions. 1-877-606-4374 (toll free) .

(5) Shipping is calculated during check-out but prior to completing the order. In the final steps, you can always return to the shopping cart and add or delete items, abandon the order, or call us by telephone prior to giving your credit card information.

(6) Online Security. When you submit your address information, you will be transferred to a secure server. This means that your credit card information will be encrypted and passed to the server in a form that is impossible to intercept.  Following this, orders are amalgamated, and then credit card numbers are permanently hashed and erased from the server forever.

(7) Canada - Canadian and offshore customers can order on the Internet using the shopping cart or by telephone. Where possible, we use Flat Rate shipping to minimize shipping costs. 1-877-606-4374 (toll free) .

(8) Sales Tax - Sales tax is payable by residents of Indiana only.   Canadian, British, and other offshore customers may be required to pay VAT on delivery.

We will accept calls during business hours most weekdays Central Time at 1-877-606-4374 (toll free). We will also accept COD orders.

Our Prices: Our prices for premium blocks and first & seconds are for genuine Hard Maple. We don't use scrap or second hand materials. Our EuroBeech blocks are made of European Beech, typically from Romania and Bulgaria and are European quality.

Guarantee: Our blocks are unconditionally guaranteed as to materials and workmanship. We will cheerfully replace defective, cracked, or broken blocks free-of-charge, including shipping, but we may require you to return defective blocks to us at your expense. We will accept returns within thirty days of receipt by the customer for any reason. Returns must arrive in like new condition and be adequately packed and insured. We will not refund amounts for blocks returned to us in damaged condition, but we will help you file claims with UPS for blocks damaged in transit. We do not refund shipping costs unless, in our opinion, the blocks are markedly defective or beyond the bounds of our customary manufacture.

Shipping: We ordinarily ship in a cardboard box by UPS (Continental US and Canada) or USPS Priority Mail (Guam, USVI, Alaska, etc.). We ship to the address you give us, and you are responsible for providing accurate zip codes, addresses, suite numbers, apartment numbers and the like. Incorrect addresses may incur extra charges. Blocks typically arrive everywhere in the US in five working days or less. Shipping to Canada and other countries is by Air Post (4 to 10 days). These times are not a guarantee, and our control of shipping hold-ups, delivery times, customs hold-ups, and special instructions is limited to conveying your blocks to a common carrier promptly.

Questions? - 1-877-606-4374 (toll free)